For purchases of both Our Product(s) and Supplier’s Product(s):
If the item you wish to return is faulty, the appropriate Supplier will either require photo proof of the faulty item or provide you with a stamped, self-addressed post pack in which to return it. Once the faulty item is received, you will be offered a full refund or replacement, whichever you prefer.
If you change your mind on a purchased item, once the item has been received by us or the relevant Supplier (as applicable), you will receive a refund of the price paid (less any shipping costs). Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot provide a refund (including on behalf of the Supplier with respect to Supplier’s Product(s)) until the item has been received.
You can only exchange items from us or the same Supplier (as applicable) to the same or lower value than your original purchase. If you wish to return a product you have purchased on this Site, please contact our customer service team for the Supplier’s address details or our details (as applicable) and ensure to include a stamped, self-addressed post pack with your returned product so that an exchange item can be sent to you.
All items being returned must be in original condition and packaging and not be affected by being used in an abnormal way, or reduced in value by delay on your part.
If for any reason a Supplier’s Product or Our Product(s) you have ordered is not available or out of stock, we will also refund you (including on behalf of Supplier in relation to an order for Supplier’s Product(s)) and in this case any shipping costs will be refunded.
Please note: Neither we nor our Suppliers are able to return or exchange an item that is not being returned or exchanged by the original purchaser.
If you intend to seek a refund or replacement, you must email or call Customer Service to obtain prior approval (including on behalf of Supplier with respect to Supplier’s Product(s). Please include the order number and reason for the return.