Current delivery delays due to COVID-19
We're experiencing delivery delays due to limited freight options, border restrictions and social distancing requirements in our warehouses. We know delays can be frustrating but we’re doing everything we can to deliver as quickly as possible, so we thank you for your patience.
How does Better Homes and Gardens Shop Australia work?
Better Homes and Gardens Shop is a curated marketplace, with products selected by our editors. You can buy high-quality items directly from our supplier businesses, or products by the Better Homes and Gardens team.
How does delivery work?
Each seller you buy from will deliver their products directly to you. For this reason, shipping times can vary from product to product and you will not always receive your total order on the same day.
Please allow up to three weeks for delivery of products. For magazine subscriptions, please allow 6-8 weeks for your first issue to arrive.
If you are not home when a delivery is attempted, you may be left a card by the relevant carrier.
At any time feel free to contact our friendly customer service team on 1800 753 020 Mon-Fri during business hours and they will assist you with your enquiry.
What does delivery cost?
Delivery is dependent on the products you purchase and your location for delivery. You can calculate your shipping by selecting ‘Calculate Shipping’ in your cart prior to checkout.
How long does delivery take?
Better Homes and Gardens Shop is a curated store that allows you to buy from multiple sellers at once, therefore each seller you buy from will deliver their products directly to you. For this reason, shipping times and methods can vary from product to product.
Due to the current global health situation, please allow up to three weeks for delivery of products. For subscriptions to the magazine please allow 6-8 weeks for your first issue to arrive.
What payment methods do you accept?
We accept Visa, Mastercard and PayPal.
What is your returns and refunds policy?
Click here to view our returns and refunds policy.
How do I return an item?
Contact our customer service team on 1800 753 020 Mon-Fri (9am-5pm AEST, not including public holidays) or email email@example.com and we will be happy to help you. Also, be sure to read our returns policy, click here.
How do I contact Better Homes and Gardens Shop?
Call us on 1800 753 020 Mon-Fri (9am-5pm AEST, not including public holidays) or send us an email at firstname.lastname@example.org. You can also find our contact information at the bottom of every page. Our friendly customer service team will be happy to help you.