Frequently Asked Questions

How does Better Homes and Gardens Shop Australia work?
Better Homes and Gardens Shop is a curated marketplace by our editors. You can buy high-quality products directly from talented and creative businesses OR you can buy great products by Better Homes and Gardens. 

How does delivery work?
Each seller you buy from will deliver their products directly to you. For this reason, shipping times and methods can vary from product to product.
1. Check the dispatch times and shipping methods under 'Shipping Information' on the relevant product page.
2. Some products ship using Australia Post eParcel, in this case you will receive a notification when your product is dispatched which will contain a tracking number. This tracking number can be entered into Australia Post’s tracking portal so you can track your parcel.
3. At any time feel free to contact our friendly customer support team on 1300 745 898 Mon - Fri (8:30am - 4:30pm) and we will assist you with your enquiry.

What does delivery cost?
Many products on BHG Shop deliver for FREE Australia-wide, however some products may have a small shipping fee which can vary from product to product. Shipping information and costs can be found on the relevant product page.

How long does delivery take?
Better Homes and Gardens Shop is a curated store that allows you to buy from multiple sellers at once, therefore each seller you buy from will deliver their products directly to you. For this reason, shipping times and methods can vary from product to product. Check the dispatch times and shipping methods under 'Shipping Information' on the relevant product page.

What payment methods do you accept?
We accept Visa, Mastercard and PayPal.

What is your returns and refunds policy?
Click here to view our returns and refunds policy.

How do I return an item?
Contact our friendly customer service team by phone 1300 745 898 Mon - Fri (8:30am - 4:30pm) or email customerservice@bhgshop.com.au and we will be happy to assist you. Also, be sure to read our returns policy, click here.

How do I contact Better Homes and Gardens Shop?
Call us on 1300 745 898 Mon - Fri (8:30am - 4:30pm) or drop us an email at customerservice@bhgshop.com.au. You can also find our contact information at the bottom of every page. Our friendly customer service team will be happy to assist with any of your inquiries.